Payment clarity
Refunds & Cancellations
Effective 23 August 2026 · Version 1.0
1. No payments are currently accepted
NavaSound is not yet selling distribution through this website. Founding- artist applications and release briefs are free. Do not send card or bank details by email.
2. Before paid launch
Before any payment, NavaSound will show the total price, included service, expected lead time, cancellation window, takedown costs, provider-dependent charges and the point at which work starts. The customer will be asked to accept the final distribution agreement.
3. Australian Consumer Law
Future refund and cancellation terms will not exclude consumer guarantees or remedies that cannot lawfully be excluded. Depending on the issue, those remedies may include rectification, cancellation, a refund for an unused portion of a service, reduced-value compensation or compensation for reasonably foreseeable loss.
4. Pre-launch withdrawal
You can withdraw an application at any time by emailing hello@navasound.com. Because no payment is taken at this stage, there is no application fee to refund.
5. Contact
Questions or future refund requests should be sent to hello@navasound.com with the release name and relevant transaction details. Never email full card information.